Interpret control panel messages for supplies
Table 7-1
Supplies status messages
Control panel message
Description
Recommended action
10.0X.Y0 Supply memory error
The product cannot read or write to the print
cartridge memory chip or the memory chip is
missing from the print cartridge.
Reinstall the print cartridge, or install a new
print cartridge.
Black cartridge low
The product indicates when a supply level is
low. Actual print cartridge life might vary.
You do not need to replace the print
cartridge at this time unless print quality is no
longer acceptable.
If print quality is no longer acceptable,
replace the print cartridge. Consider
purchasing a replacement cartridge so it is
available when the installed cartridge has
reached the end of its estimated life.
Black cartridge very low
The product indicates when a supply level is
very low. Actual print cartridge life might
vary. You do not need to replace the print
cartridge at this time unless print quality is no
longer acceptable. After an HP supply has
reached the very low threshold, the
HP Premium Protection Warranty for that
supply has ended.
If print quality is no longer acceptable,
replace the print cartridge.
Incompatible <supply>
The indicated supply is not compatible with
this product.
Replace the supply with one that is designed
for this product.
Incompatible supplies
Supply items are installed that were not
designed for this product. The product
cannot print with these supplies installed.
Press the down arrow button to identify
the incompatible supplies. Install supplies
that are designed for this product.
Maintenance Kit low
The maintenance kit is low. The actual supply
life remaining might vary. Consider having a
replacement maintenance kit available to
install when print quality is no longer
acceptable. You do not need to replace the
maintenance kit at this time unless print
quality is no longer acceptable.
If print quality is no longer acceptable,
replace the maintenance kit. Instructions are
included with the maintenance kit.
Maintenance Kit very low
The maintenance kit is very low. The actual
supply life remaining might vary. You do not
need to replace the maintenance kit at this
time unless print quality is no longer
acceptable. After an HP supply has reached
the very low threshold, the HP Premium
Protection Warranty for that supply has
ended.
If print quality is no longer acceptable,
replace the maintenance kit. Instructions are
included with the maintenance kit.
Replace <supply>
The product indicates when a supply level is
at its estimated end of life. The actual life
remaining might be different than the
estimation. Have a replacement supply
available to install when print quality is no
longer acceptable. The supply does not need
to be replaced now unless the print quality is
no longer acceptable. After an HP supply
has reached its approximated end of life,
HP’s Premium Protection Warranty on that
supply ends.
Replace the specified supply.
Or, configure the product to continue
printing by using the Manage Supplies
menu.
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Table 7-1
Supplies status messages (continued)
Control panel message
Description
Recommended action
Replace supplies
Two or more supplies are at the estimated
end of life. The actual life remaining might
be different than the estimation. Consider
having replacement supplies available to
install when print quality is no longer
acceptable. The supply does not need to be
replaced now unless the print quality is no
longer acceptable. After an HP supply has
reached its approximated end of life, HP’s
Premium Protection Warranty on that supply
ends.
Press the down arrow button to see which
supplies need to be replaced.
Or, configure the product to continue
printing by using the Manage Supplies
menu.
Supplies low
This message appears when at least two
supplies have reached the low threshold. The
actual supply life remaining might vary. Press
the down arrow button to see which
supplies are low. You do not need to replace
the supplies at this time unless print quality is
no longer acceptable. After an HP supply
has reached the very low threshold, the
HP Premium Protection Warranty for that
supply has ended.
To continue printing, either replace the
supply or reconfigure the product by using
the Manage Supplies menu on the control
panel.
Supplies very low
This message appears when at least two
supplies have reached the very low
threshold. Press the down arrow button to
see which supplies are low. The actual
supply life remaining might vary. You do not
need to replace the supplies at this time
unless print quality is no longer acceptable.
After an HP supply has reached the very low
threshold, the HP Premium Protection
Warranty for that supply has ended.
To continue printing, either replace the
supply or reconfigure the product by using
the Manage Supplies menu on the control
panel.
Unsupported supply installed
The print cartridge is for a different
HP product.
If print quality is no longer acceptable,
replace the print cartridge.
Used supply in use
The print cartridge has been previously used. If you believe you purchased a genuine
HP supply, go to
www.hp.com/go/
anticounterfeit
.
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Solve problems with print cartridges
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